Policies & disclosures

Privacy Policy

FinCrop Microfinance ("FinCrop", "we", "us", "our"), a brand operated by Analytiq Financial Consultancy Private Limited (CIN: U67190CT2019PTC009452, PAN: AASCA6083G), is committed to protecting your personal information. This Privacy Policy explains what we collect, why we collect it, how it is stored and secured, with whom it is shared, how long it is retained, and the rights available to you.

1. Information we collect

• Identity & contact data — full name, father's and mother's name, date of birth, gender, mobile number, email address and full residential address, provided during the application.
• KYC documents — Aadhaar card (front and back), PAN card, a live selfie/photograph, and a one-month bank statement, uploaded by you for identity and income verification.
• Financial data — employment type, employer/business name, monthly income, bank account number, IFSC and account-holder name.
• Reference data — names, mobile numbers and relationships of two personal references provided by you.
• Transactional & technical data — application status history, e-signature records (typed name, date/time, IP address), repayment records, device/browser metadata and server logs.

2. Purpose of processing

• To assess, approve and process your loan application, execute the loan agreement, disburse the loan and collect repayment.
• To comply with KYC, anti-money-laundering and other obligations under applicable Indian law.
• To communicate application status, agreements, Key Fact Statements, repayment reminders and grievance responses via SMS, email, WhatsApp or telephone.
• To detect and prevent fraud, and to enforce our contractual rights.

3. Storage & security

Your information is stored on secure servers within a MySQL database. Uploaded documents are stored in an access-restricted folder that is not directly accessible from the web and can be streamed only to authorised personnel after session authentication. Access to personal data is limited to staff and service partners who need it for the purposes above, and administrative access is protected by authenticated, rate-limited login.

4. Sharing of information

We do not sell, rent or trade your personal data. Your data may be disclosed only to:

• Our authorised payment collection partner, Golden Gate Traders (GSTIN: 22KASPK2007M2ZE, Raipur, Chhattisgarh), strictly to the extent required for repayment collection and reconciliation;
• Recovery/collection personnel acting on our behalf under written instructions and fair-practice obligations;
• Credit bureaus, where reporting is permitted or required by law;
• Courts, arbitral tribunals, regulators, law-enforcement or government authorities, where required by law or legal process.

5. Retention

We retain your personal data and loan records for as long as your loan is active and thereafter for the period required under applicable law (including limitation periods and record-keeping norms), after which it is securely deleted or anonymised.

6. Your rights

You may request access to, or correction of, your personal data, and may request deletion subject to legal retention requirements. You may also withdraw consent to non-essential communications. Write to our Grievance Redressal Officer (details in the Grievance section below) or email info@fincropmicroloans.com from your registered email address.

Terms of Service

1. Eligibility

You must be at least 18 years of age, a resident of India, hold a valid Aadhaar and PAN, an active bank account in your own name, and a mobile number registered in India. All information provided must be true, accurate and complete. Loans are sanctioned at our sole discretion after verification.

2. Service description

FinCrop provides short-term credit facilitation: fully digital micro-loans of ₹500–₹50,000 for tenures of 7, 15 or 30 days with a single one-time ("bullet") repayment. A one-time processing fee is deducted upfront from the sanctioned amount, and simple interest accrues at 1% per day on the principal. Lending and recovery are conducted by Analytiq Financial Consultancy Private Limited; repayments are collected through our authorised collection partner, Golden Gate Traders (GSTIN: 22KASPK2007M2ZE), and designated digital channels.

3. Key Fact Statement before commitment

Before you submit an application, and again before you e-sign the loan agreement, you are shown a complete Key Fact Statement (KFS) containing the principal, processing fee, net disbursal, interest rate and APR equivalent, total amount payable, due date and repayment schedule. No charge applies that is not disclosed in the KFS.

4. Electronic signature

Loan agreements are executed electronically under the Information Technology Act, 2000 (including Section 10A). Your typed full name, entered on a mobile number verified by OTP, together with the recorded date, time and IP address, constitutes your valid electronic signature and binds you to the agreement.

5. Your obligations

• Repay the total payable amount on or before the due date through the notified channels.
• Use the loan only for lawful purposes.
• Keep your contact, employment and bank details current and inform us of any change.
• Cooperate with verification of the information and documents you submit.

6. Prohibited use

You must not use the service for money laundering, terrorism financing, gambling, speculative trading, or any activity prohibited by law; must not submit false or third-party documents; and must not attempt to interfere with or misuse the website or its systems.

7. Default

On default, interest continues to accrue at the contract rate on the outstanding principal until repayment. We follow fair recovery practices in line with RBI guidelines and will never use coercion, intimidation or harassment.

8. Limitation of liability

To the maximum extent permitted by law, our aggregate liability arising out of or in connection with the service shall not exceed the total fees and charges paid by you for the relevant loan. We are not liable for indirect, incidental or consequential losses, or for failures caused by events beyond our reasonable control (including banking, telecom or payment-network outages).

9. Amendments

We may amend these Terms from time to time. The version published on this page at the time of your application governs that loan; material changes will be notified on the website with an updated "Last updated" date.

10. Governing law & jurisdiction

These Terms are governed by the laws of India. The courts at Bilaspur / Raipur, Chhattisgarh shall have exclusive jurisdiction, subject to applicable law.

Refund & Cancellation Policy

1. Cancellation before disbursal

You may cancel your application free of charge at any time before the loan is disbursed to your bank account. Since the processing fee is deducted only at the time of disbursal, cancelling before disbursal means no charge of any kind applies. A cooling-off period of 1 (one) day from e-signing applies, during which you may withdraw by informing us before disbursal is initiated.

2. After disbursal — no refund of processing fee

Once the loan amount has been disbursed to your bank account, the processing fee is earned and non-refundable, and the loan cannot be cancelled. You may, however, close the loan at any time by prepayment as below.

3. Prepayment / foreclosure

You may prepay the loan in full at any time, without any prepayment or foreclosure charges. On prepayment, interest is charged only up to (and including) the actual date of closure, at 1% per day on the principal.

4. Refund of excess / erroneous payments

Any duplicate, excess or erroneous payment received from you will be refunded to the source account within 7 (seven) working days of verification. To report such a payment, email info@fincropmicroloans.com or call +91 9098194645 with your Application ID and payment reference.

Grievance Redressal Officer

In accordance with applicable fair-practice and customer-protection norms, we have designated a Grievance Redressal Officer for all complaints relating to our services, charges, recovery conduct or data:

Timelines

• Acknowledgement of your complaint within 24–48 hours of receipt.
• Resolution within 30 days of receipt. If more time is needed, you will be informed of the reasons and the expected date.

Escalation ladder

1. Level 1: Email info@fincropmicroloans.com or call +91 9098194645 with your Application ID and complaint details.
2. Level 2: If unresolved within 7 working days, write directly to the Grievance Redressal Officer at the registered office address above, marking the letter/email "Escalation — Grievance".
3. Level 3: If still unresolved after 30 days, you may pursue remedies available under law, including arbitration under your loan agreement and/or approaching the appropriate courts, consumer forum or regulatory authority having jurisdiction.

Fair Lending & Key Fact Statement Commitment

We voluntarily align our practices with the spirit of the RBI Guidelines on Digital Lending (September 2022) and the Fair Practices Code. Our commitments:

1. Key Fact Statement (KFS) before commitment

Every loan is accompanied by a KFS, shown before you submit the application and again before you e-sign, containing:

• Principal — the sanctioned loan amount (₹500–₹50,000).
• Processing fee — a one-time fee deducted upfront from the principal.
• Net disbursal — the exact amount credited to your verified bank account (principal − processing fee).
• Interest — simple interest of 1% per day on the principal, with the APR (annualised) equivalent of 365% disclosed.
• Total amount payable — principal plus total interest for the full tenure.
• Due date & repayment schedule — a single one-time repayment on the due date.
• Cooling-off period — 1 day from e-signing, during which you may cancel before disbursal at no cost.
• Prepayment rights — prepay anytime; interest only till closure date; zero foreclosure charges.
• Recovery ethics & grievance path — as set out below.

2. No hidden charges

There are no charges other than the processing fee and the stated interest. No insurance bundling, no forced add-ons, no convenience fees.

3. Explicit consent

You must actively confirm "I have read and understood all charges" before any application is accepted, and separately e-sign the loan agreement after reviewing the KFS.

4. Recovery ethics

• No harassment, intimidation, public shaming or use of muscle power — ever.
• Recovery/reminder communication only between 8:00 AM and 7:00 PM, and only with you or your provided references in a lawful, dignified manner.
• All recovery communication identifies the caller, our company and the loan reference.

5. Lending Service Provider / collection partner disclosure

Repayments are collected through our authorised payment collection partner Golden Gate Traders (GSTIN: 22KASPK2007M2ZE, Raipur, Chhattisgarh — a proprietorship firm) and designated digital channels. Our collection partner is bound by the same fair-practice and conduct standards set out above.

6. Grievance path

Every KFS and loan agreement carries the contact details of our Grievance Redressal Officer (info@fincropmicroloans.com, +91 9098194645) with defined acknowledgement (24–48 hours) and resolution (30 days) timelines.

7. Data dignity

Your data and documents are used only for the stated purposes, never sold, and shared only as described in the Privacy Policy.